Guidance for placement educators
Learners have an important role in raising concerns about the standard of care (Francis Report, 2013) and you have a duty to protect patients/service users and carers,
putting their interests first if concerns are raised. As your learner’s first line of support in practice you must give them the confidence and opportunity to speak up.
Learners need to feel that they are trusted and their questions and concerns are respected:
How, when and why to raise concerns must be part of the induction conversation you have with your learner whether they are with you for a day or several years.
At times the learner may not feel comfortable speaking to you about concerns or accept your response. Identify, in advance, how they can escalate concerns appropriately; in line with local guidance or policy.
Manage their expectations by being open and honest that things do not always happen as you might intend.
Be clear that you want your learner to ask you about what they observe and tell you what worries them. Discussing situations early may help keep issues in perspective and improve the experience for all.
Ensure that you are familiar with:
The leads for education in practice (e.g. Practice Education Facilitators, Work Based Education Facilitator, Undergraduate/Postgraduate Education Manager, or Cadet Lead) and how to contact them.*
The Education Provider’s learner support staff (e.g. personal tutors).
How you and learners use your local incident reporting system* or contact the Patient Safety team.*
* Local details available in the placement/work area 1 Mid Staffordshire NHS Foundation Trust Public Inquiry (2013) 'Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry Volume 2: Analysis
of evidence and lessons learned (part 2)', p 1260. Available:
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